FAQs

Personal Shopping

Jodee Creations has a retail shop located at 4 York Road Mount Evelyn in Victoria, Australia in the beautiful Yarra Ranges. You can find our shop hours online here or peruse one of our growing stockists.

Custom Designed Jewellery

We love producing custom designs. Please email us via the contact page with your request. Additional charges may apply, all sales involving custom work must be paid for prior to start.

Become a Stockist

We would LOVE to have you as part of our growing team, the success of your business is also the success of ours and we love team work. Please enter your details at our Wholesale page and we will be in touch.

Back ordered product

We will endeavour to have your products shipped to you as soon as possible however, please allow up to 4 weeks for items that require back ordering.

Sensitive skin

Our wooden, bead or acrylic drop earrings are all created using Sterling Silver wires. Our stud earrings are created on Surgical Steel ear poles the same metal used in surgical procedures, so all 100% safe for sensitive ears.

Our resin clip style earring are silver plated free from Nickel and Lead, generally most people are fine with the plating however if you have sensitive ears, you are best to choose from our Sterling Silver or Surgical Steel ear wire range.

Refunds

If for any reason, you are not completely happy with your purchase we are happy to offer you an exchange, online credit or refund. Returns must be sent back at your expense and pay postage of exchanged piece, goods must be received within 14 days of your purchase and item/s must be unworn and in their original condition, tagging and packaging.

Delivery

Orders are sent out generally within 1 – 2 business days via our Courier Service or Australia Post with tracking. For more information regarding price please click here.

Payment

We accept Visa, Mastercard and Paypal, we do not share or store your credit card details.

For more information please see our Terms and Condition.

Order Confirmation

Once your order has been submitted, you will be sent an automated email confirming your order details. We will then send you another email to let you know that we have received your order and have got it underway! Once dispatched, you will be sent your tracking number and details on how to keep an eye on its progress!

Gift Wrapping

Found the perfect gift for your special person in our collections!  – Leave us a message in the notes section at the ‘check out’ asking for us to wrap it for you.

Why not ADD a Greeting Card to your order and we will hand write your personalised message inside for you, and it can be posted direct to your loved one!

Vouchers

If you are having trouble deciding on what they might truly love, why not give them the pleasure of choosing for themselves. A Gift Voucher can be purchased and redeemed online and at our retail shop, they are valid for 1 year from date of purchase.

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