Returns & Exchanges
Rest assured that we wish to ensure you are completely happy with your purchase and purchasing experience with Jodee Creations, with this in mind, we offer refunds and exchanges, with our returns policy as follows:
- For a full refund, or exchange you need to contact us and return the item to Jodee Creations, 4 York RoadMount Evelyn, Victoria 3137, Australia within 14 days of receiving it.
- Any returned item must be in perfect condition with no damage to the item or the swing tags or packaging.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Exchange items will be processed as a return and a new sale and will incur shipping fees.
- Any refund amount will be less the shipping charge paid (unless the item is being returned as faulty or damaged).
- Where the order received free shipping, the refund amount will be less the shipping charge incurred by Jodee Creations.
- Refunds may take 5-10 business days to appear in your account.
- Shipping charges will be waived only if the returned item is faulty.
CHANGE OF MIND EXCLUSIONS
Please choose carefully when purchasing the following ITEMS as change of mind returns will not be provided on:
– Custom made, personalised, or altered products
– Gift Cards or Gift Vouchers
– Pierced Jewellery
– Sale & Clearance Items
– Unpackaged Items (i.e. Bath Bombs, Soaps)
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined time frame. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Where an item is damaged through misuse or abnormal use, Innove will not provide a refund, exchange or repair. Innove will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
Refunds for all purchases in stores and Jodee Creations online channels will be given using your original payment method, except in the following circumstances:
– Where a credit or debit card was used to make the purchase, the cardholder and the same card must also be present, otherwise a Jodee Creations Gift Voucher will be provided as the alternative.
– If the purchase was made by Gift Card, a Jodee Creations Gift Voucher will be issued for the refund amount.
– If the purchase was made by PayPal the amount refunded will be provided through PayPal facilities.
– If the purchase was made by AfterPay the amount refunded will be provided through Afterpay.
PRIVACY WHEN MAKING A RETURN
Jodee Creations is committed to protecting your privacy. If you wish to access your information held by Jodee Creations in relation to returns, please email email@example.com
Refunds are not able to be processed by the Jodee Creations team until the item is returned in person to our store (with proof of purchase), with items in tact (as mentioned earlier) or received through shipping channels.
You will receive an email once your order has been packed and it’s ready to collect and this is typically within 1-2 business days.
Please note: If you select Store Pickup by accident or change your mind, you will be invoiced for shipping fees prior to order dispatch. If payment is not received, a refund will be processed in accordance with our terms and conditions, which can be found here.
WHAT IF MY PARCEL GETS LOST?
We will redeliver, replace or refund a parcel that is incorrectly addressed by US – Jodee Creations, but do not take responsibility for delivery addresses that are incorrectly provided or insufficient.
Upon notification of a missing parcel, an investigation will be lodged with the postal/courier provider and you will be kept up to date with all relevant information as it comes to hand.
If the party cannot locate the missing parcel, Jodee will arrange replacement of the item, if available, a credit for the store or a refund.
WHAT IF MY PARCEL GETS DAMAGED IN TRANSIT?
We takes extra care to make sure every package is wrapped and protected while balancing the need to reduce and reuse materials where ever possible.
In the unlikely event your package is damaged, Jodee will arrange replacement of the item if available or a refund. Simply reach out to us via email at firstname.lastname@example.org with your order details and evidence of the breakage to proceed with a replacement or refund.